1. Purpose of This Policy
The purpose of this policy is to:
- Provide transparency about how returns and refunds are handled.
- Protect both customer rights and the integrity of our business.
- Ensure fair, consistent, and timely resolutions.
2. Eligibility for Returns
You may be eligible to return or exchange a product under the following circumstances:
- Damaged or Defective Products – If the item you receive is broken, defective, or not in working condition.
- Incorrect Products – If the wrong item, size, or color was delivered.
- Quality Issues – If the product does not match the description or images displayed on CartBuzz.
- General Dissatisfaction – In some cases, products may be returned if you are not fully satisfied, provided they remain unused and in original condition.
Eligibility requirements:
- The return request must be raised within the specified return window (usually 7–14 days).
- Products must be unused, unwashed, and returned with all original packaging, tags, and accessories.
- Proof of purchase (order ID, invoice, or payment receipt) must be provided.
3. Non-Returnable Items
Certain categories of products are not eligible for return or refund, including:
- Perishable goods such as food and beverages.
- Personal care and hygiene products (e.g., cosmetics, undergarments, grooming tools).
- Customized or personalized items.
- Gift cards, coupons, and digital downloads.
- Clearance, “final sale,” or non-returnable items explicitly marked as such.
4. Return Process
If you wish to return an item, please follow these steps:
- Initiate Request
- Log in to your CartBuzz account and go to the “Orders” section.
- Select the product you wish to return and state the reason.
- Submit your request within the eligible time frame.
- Approval & Instructions
- Our customer support team will review the request.
- You may be asked to share supporting photos or videos.
- If approved, you will receive return instructions and a shipping label (where applicable).
- Shipping the Product
- Securely pack the item in its original packaging.
- Affix the return label provided or use the instructed courier service.
- Inspection
- Once received, the product will be inspected for compliance with our return guidelines.
- If approved, the refund or exchange will be processed.
5. Timelines
- Return requests must be made within 7–14 days of product delivery.
- Once we receive the returned item, inspection takes 2–5 business days.
- Refunds are issued within 7–10 business days after approval.
- Processing times may vary depending on banks, payment gateways, or third-party providers.
6. Refund Methods
Refunds may be issued in the following ways:
- Original Payment Method – Credit/debit card, UPI, or digital wallet.
- Store Credit – Option to receive the refund amount as CartBuzz credits for future purchases.
- Bank Transfer – For Cash on Delivery (COD) orders, refunds will be processed through direct bank transfer or store credits.
7. Exchanges
Instead of a refund, customers may opt for an exchange:
- For a different size, color, or variation of the same product.
- For a replacement if the product was defective or damaged.
Exchanges are subject to stock availability. If unavailable, a refund will be processed.
8. Shipping Costs
- If the return is due to a CartBuzz error (wrong item, damaged product), we will cover all shipping costs.
- If the return is due to customer preference (wrong choice, dislike), the customer may be responsible for return shipping charges.
- Original shipping charges from the order are generally non-refundable.
9. Order Cancellations
- Orders can be canceled at no cost before they are dispatched.
- Once shipped, cancellation requests will be handled as returns, and return policy rules will apply.
10. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Recheck your payment account.
- Contact your bank or payment provider (some may take additional processing time).
- If unresolved, contact CartBuzz customer support with your order ID for assistance.